Cancallation Policy
At ASCEND MULTITRADE PRIVATE LIMITED, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the terms and conditions for order cancellations.
1. Order Cancellation
- Orders can be cancelled before they are dispatched from our warehouse.
- Once the order has been shipped, cancellation requests will not be accepted. However, you may request a return after delivery as per our Return Policy.
2. How to Cancel an Order
To cancel your order:
- Contact us immediately via email or phone
- Provide your Order ID and registered details
- Our support team will confirm the cancellation status
📧 Email: ascendmultitrade@gmail.com
📞 Phone: +91 9987550846
3. Refund for Cancelled Orders
- If the order is successfully cancelled before dispatch, a full refund will be initiated
- Refunds will be processed within 5–7 business days
- The amount will be credited to the original payment method
4. Cancellation by Company
ASCEND MULTITRADE PRIVATE LIMITED reserves the right to cancel any order due to:
- Product unavailability
- Pricing or listing errors
- Payment issues or failed transactions
- Suspected fraudulent activity
In such cases, customers will be informed, and a full refund will be issued.
5. Important Notes
- Cancellation requests after dispatch will not be entertained
- For prepaid orders, refunds are processed only after cancellation confirmation
- Customers are advised to review order details carefully before placing an order